Before

• Missed viewing calls rely on manual follow-up lists
• Agents re-ask basic details across channels
• No reliable ownership for callback timing

After

• Missed calls trigger instant triage and lead capture
• Viewing context arrives with the initial response
• Callbacks are assigned and tracked to completion

Before

• Reports arrive incomplete and require repeated chasing
• Urgency and safety signals are inconsistent
• Dispatch decisions depend on individual judgement

After

• Intake prompts collect complete issue details upfront
• Safety indicators trigger priority routing
• Dispatch and callback steps are visible and auditable

Before

• Deadlines live across spreadsheets and inbox threads
• Responsibility is unclear when dates shift
• Overdue items are discovered late

After

• Deadlines are tracked centrally by property
• Owners and reminders are pre-assigned
• Overdue risks surface early with escalation paths

Before

• Teams switch between channels without clear sequence
• Escalations consume senior time unexpectedly
• Response quality drops under pressure

After

• Triage and routing keep queues ordered
• Escalation templates reduce reactive messaging
• Human handoff rules protect sensitive conversations