Product
PropPing combines missed-call response, compliance tracking, and escalation-safe communication into one operational workflow for letting teams.
Three modules
Each module can run independently, but they are strongest when connected into one operational flow.
Module 01
When calls are missed, PropPing instantly starts SMS triage so tenants can share context and your team can route callbacks or bookings with clear ownership.
Module 02
Track EPC, Gas Safety, and EICR status by property with reminders that surface upcoming and overdue work in one board.
Module 03
Use de-escalation templates for difficult conversations and trigger a human handoff when risk or sensitivity thresholds are reached.
Integrations
No platform rip-and-replace needed. PropPing fits around existing tools so your team can improve reliability without a disruptive migration.
Team design
Separate access by responsibility so each person sees what they need, without losing a complete operational view.
Oversees queue health, escalations, and compliance status across portfolio segments.
Handles intake quality, contractor routing, and completion updates.
Manages enquiries, viewings, and call-back follow-through from triage.
Implementation
A practical onboarding sequence that gets your team live quickly without a large migration project.
0-4 hours
Workflow mapping for missed calls, intake fields, and escalation rules.
4-8 hours
Configure triage templates, role access, and compliance reminder structure.
24-30 hours
Branch-level team onboarding, dry-run scenarios, and QA checks.
30-48 hours
Go live with tracked support and a defined review checkpoint.
We will walk through your call handling, intake quality, and compliance process in a focused 15-minute session.
