Missed calls become missed instructions
Out-of-hours and peak-hour calls are easy to lose without instant triage.
Built for letting agents and property managers
Never miss a call. Never miss compliance.
PropPing gives UK letting teams one reliable system for missed-call response, compliance tracking, and calm communication when things get tense.
Built for letting agents and property managers
Built for UK letting teamsGDPR-aware workflowsAudit trail and escalation controls
Portfolio teams
Independent agencies
Managed blocks
The problem
The day-to-day pressure is operational, not theoretical
Calls are missed during viewings, maintenance requests arrive half-complete, deadlines sit in spreadsheets, and escalations depend on who picks up the phone.
Maintenance intake is inconsistent
Teams chase details repeatedly before they can book a contractor safely.
Compliance deadlines feel fragmented
EPC, Gas Safety, and EICR dates live across inboxes, notes, and spreadsheets.
Escalations are hard to de-risk
Staff need calm templates and clear handoff rules when messages become sensitive.
The solution
Three operational pillars: Response, Compliance, Calm
PropPing is designed for reliability first, so your team can keep service quality steady under pressure.
Fast response without extra headcount
Turn missed calls into structured SMS triage and clear next actions.
- Instant SMS sent after missed calls
- Automatic intake capture
- Callback and booking routing
Deadlines tracked in one place
Keep EPC, Gas Safety, and EICR tasks visible with reminders before expiry.
- Portfolio-level compliance board
- Reminder automations and owners
- Clear audit trail for every update
Escalation-safe communication standards
Guide teams with practical templates and trigger a human handoff when risk rises.
- De-escalation-ready message templates
- Escalation rules by scenario
- Human handoff at defined thresholds
How it works
From missed call to clear next action in three steps
Try the mini simulation to see how a phone event becomes triage, intake, and an assigned operational task.
Step 1
Missed call
A tenant call is missed during a viewing slot.
Step 2
SMS triage
Tenant receives a guided response message within seconds.
Step 3
Ops routing
Team gets a ticket plus next compliance reminder where needed.
Interactive workflow preview
Incoming event
A tenant call is missed during a viewing slot.
- 17:42 Missed call from tenant
- Property: 14 Chapel Street, Leeds
- Reason unknown, triage started
PropPing captures the missed call event instantly and starts the triage workflow with timestamp and source details.
Core features
Built for busy property operations, not generic ticketing
Missed-call SMS triage
Immediate guided response so tenants can give context even when your team is unavailable.
Maintenance intake with safety routing
Collect location, issue type, urgency, and risk indicators before dispatch decisions.
Compliance expiry tracking
Track EPC, Gas Safety, and EICR records with clear owner visibility by property.
Reminder automations
Notify internal owners before deadlines and surface overdue items quickly.
Escalation-safe templates + human handoff
Keep tone consistent and move sensitive threads to a person at the right point.
Audit trail of messages
Review every interaction, decision, and handoff in one timeline.
Use cases
Operational coverage across the core letting workflow
See practical before-and-after workflows for the jobs that create the most pressure.
Lettings enquiries and viewings
Reduce lost leads from missed calls and route follow-up quickly.
View use case detailMaintenance and repairs
Capture complete problem details before dispatch to save back-and-forth.
View use case detailCompliance workload
Avoid deadline surprises with visible ownership and reminders.
View use case detailPeak season operations
Handle high message volume while protecting service consistency.
View use case detailPricing preview
Simple plans that match your operational maturity
Start with response workflows, then layer calm communication and compliance tracking as your team grows.
Response
Starter
From GBP 99/mo
For smaller teams focused on missed call response and intake.
- Missed-call SMS triage
- Structured intake forms
- Callback and booking workflows
Response + Calm
Pro
From GBP 249/mo
For teams handling maintenance volume and escalation risk.
- Everything in Starter
- De-escalation templates
- Human handoff rules
Response + Calm + Compliance
Agency
Custom by property band
For larger portfolios that need compliance tracking at scale.
- Everything in Pro
- EPC/Gas Safety/EICR tracking
- Automated reminders
Customer perspective
Trusted by teams that need steadier operations
"We stopped relying on memory for callbacks and compliance checks. The team now works from one clear queue."
Head of Lettings
Northline Property Management
"Response time improved in our busiest month without hiring. Escalations are now handled with less stress."
Operations Director
Harbour & Key Lettings
"The audit trail has made landlord updates and internal handovers much simpler."
Portfolio Manager
East Borough Homes
FAQ
Questions letting teams usually ask first
Do you replace our phone provider?
No. PropPing works with your existing phone setup and captures missed-call events for triage and workflow.
Can we start without changing our current process?
Yes. Most teams begin with missed-call triage, then add calmer communication templates and compliance reminders.
How quickly can we launch?
The standard implementation target is 48 hours for core workflows and team onboarding.
Is this suitable for UK compliance workflows?
Yes. The product is designed for UK letting operations, including EPC, Gas Safety, and EICR reminder patterns.
What happens when a tenant message turns sensitive?
Escalation rules can trigger a human handoff so sensitive threads are handled directly by your team.
Can we customise triage questions?
Yes. Teams can tailor intake prompts for lettings, maintenance, and compliance contexts.
Do you support multi-branch teams?
Yes. Workflows and ownership can be structured by branch, portfolio, or function.
Is there a long contract?
Default plans are month-to-month. Annual options can be discussed if preferred.
Do we get implementation support?
Yes. Setup guidance, workflow mapping, and team onboarding are part of launch.
Can we export records for audits?
Yes. Interaction and workflow history can be exported for internal reporting.
Final call to action
Ready to make operations steadier this month?
Book a focused 15-minute demo or send your workflow questions and we will respond by the next working day.
Reliability first: operational workflows for letting teams, with clear handoff rules.