Response
Starter
From GBP 99/mo
For smaller teams focused on missed call response and intake.
- Missed-call SMS triage
- Structured intake forms
- Callback and booking workflows
Pricing
Straightforward pricing for letting operations
Start with response workflows and add calm communication and compliance controls as operational needs increase.
Response + Calm
Pro
From GBP 249/mo
For teams handling maintenance volume and escalation risk.
- Everything in Starter
- De-escalation templates
- Human handoff rules
- Audit trail
Response + Calm + Compliance
Agency
Custom by property band
For larger portfolios that need compliance tracking at scale.
- Everything in Pro
- EPC/Gas Safety/EICR tracking
- Automated reminders
- Portfolio-level reporting
| Feature | Starter | Pro | Agency |
|---|---|---|---|
| Missed-call SMS triage | Included | Included | Included |
| Structured maintenance intake | Included | Included | Included |
| De-escalation templates | Not included | Included | Included |
| Human handoff rules | Not included | Included | Included |
| EPC/Gas Safety/EICR tracking | Not included | Optional add-on | Included |
| Compliance reminder automation | Not included | Optional add-on | Included |
| Audit trail and export | Basic | Advanced | Advanced + portfolio reporting |
| Onboarding support | Guided setup | Guided setup + workflow review | Priority implementation support |
Contract model
Month-to-month by default. Annual terms available if preferred.
Onboarding
Guided implementation with workflow mapping and team setup support.
Support
UK business-hour support with response targets defined at onboarding.
Pricing FAQ
Common questions about plans, onboarding, and support
Are contracts month-to-month?
Yes. Default plans are month-to-month, with optional annual terms if you prefer.
What is included in onboarding?
Onboarding includes workflow setup, role mapping, and launch guidance based on your tier.
Do you provide UK-based support hours?
Support is aligned to UK business hours with response targets agreed during onboarding.
Can we change tiers as portfolio size changes?
Yes. You can move between tiers as your operational needs and property volume change.
Set up target: 48 hoursNeed procurement info? Contact sales for a tailored breakdown.
Choose the plan that fits your current workflow maturity
Start lean with Response, or move directly to end-to-end coverage with Calm and Compliance controls.